Privacy Policy for Dalmuri Eoneo

Dalmuri Eoneo is committed to protecting the privacy of our students and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services, including Korean language immersion programs, Business Korean courses, TOPIK exam preparation, cultural exchange workshops, online language learning, private tutoring, and corporate language training.

1. Information We Collect

We collect various types of information in connection with the services we provide, which may include personal data.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when registering for a course, creating an account, contacting us, or participating in surveys. Examples include your name, email address, phone number, physical address, date of birth, nationality, and payment information.
• Academic Information: Details related to your language proficiency, learning progress, course registrations, attendance records, and assessment results.
• Usage Data: Information on how you access and use our online platform, such as your IP address, browser type, operating system, referral URLs, pages viewed, time spent on our site, and interaction with our online course materials.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and recorded phone calls (with your consent).

2. How We Use Your Information

We use the information we collect for various purposes to provide and improve our language education and cultural immersion services:

• Service Provision: To register you for courses, manage your enrollment, provide access to online learning resources, facilitate private tutoring, and deliver corporate language training.
• Communication: To communicate with you about your courses, account, updates to our services, and important announcements.
• Personalization: To tailor your learning experience, recommend relevant courses or cultural workshops, and provide customized support.
• Improvement of Services: To analyze usage patterns, identify areas for improvement, and develop new features for our online platform and educational programs.
• Security and Fraud Prevention: To maintain the security of our platform, protect against unauthorized access, and prevent fraudulent activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

3. Legal Basis for Processing Personal Data (GDPR)

For individuals in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., course registration).
• Consent: Where you have given explicit consent for us to process your personal data for one or more specific purposes. You have the right to withdraw your consent at any time.
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which Dalmuri Eoneo is subject.

4. Disclosure of Your Information

We do not sell your personal data. We may share your information in the following circumstances, ensuring appropriate safeguards are in place:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, hosting providers, analytics services). These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Protection of Rights: To enforce our terms and conditions, protect our rights, privacy, safety, or property, and that of our affiliates, you, or others.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes data protection laws.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Security of Your Information

We employ a variety of security measures designed to protect the integrity and confidentiality of your personal data. These include technical and organizational measures such as encryption, firewalls, and secure socket layer (SSL) technology, as well as physical access controls to our data centers. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. International Data Transfers

As Dalmuri Eoneo operates from South Korea, your information may be transferred to, and processed in, South Korea or other countries where our service providers maintain facilities. These countries may have data protection laws different from those of your country of residence. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

9. Cookies and Other Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy (if applicable and separate) for more detailed information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If we become aware that we have collected personal data from a child under 16 without appropriate consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us:

Dalmuri Eoneo

75-3 Teheran-ro, Suite 1001

Gangnam-gu, Seoul, 06164

South Korea